Return & Refund Policy

At Goldnuine, we care deeply about your experience and stand behind the quality of every piece we create. While all sales are final, we will always make things right if a mistake occurs on our end.

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Store Faults (Wrong or Defective Items)

If you receive the wrong item or a product arrives with an issue caused by our store:

• We will send a replacement at no extra cost.
• You do not need to return the incorrect or faulty item.
• Please contact us within 7 days of receiving your order and include a clear photo of the item and packaging for verification.

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Refunds

Refunds are handled case by case in the following situations:

• If an item becomes unavailable or out of stock, we will issue a full or partial refund, depending on the situation.
• Once a replacement has been arranged for a store error, the order is no longer eligible for a refund.

Please note: Because our jewelry is made from genuine gold and crafted with care, we do not offer refunds for personal preference (such as style, size, or appearance). All sales are final unless an error occurs on our end.

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Eligibility Requirements

To qualify for a replacement or refund:

• Contact us within 7 days of delivery.
• Provide your order number and photos of the issue for verification.

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Non-Returnable Items

For hygiene, safety, and authenticity reasons, all gold jewelry is final sale. Returns and exchanges are not accepted, except when the mistake is ours.

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Contact Us

If you have any questions or need support, please reach out:
📧 Email: su*****@*******ne.com
🌐 Website: www.goldnuine.com/contact

We appreciate your trust in Goldnuine and strive to ensure every order is handled with care, fairness, and professionalism.