Pure Gold, Clear Answers
Find quick answers about Goldnuine’s solid gold jewelry-certificates, materials, care, shipping, and replacements. Clear, simple FAQs for confident shopping.
Frequently Asked Questions (FAQ)
1. Are your products made from real gold?
Yes. Every piece at Goldnuine is crafted from genuine solid gold, available in 9K, 14K, 18K, 20K, 22K, and 24K. We do not sell gold-plated or gold-filled jewelry.
2. Do your gold pieces come with a hallmark?
Yes. Each item includes the correct karat hallmark (e.g., 375, 585, 750, 900, 965, 999) based on its purity.
3. Do you provide a gold purity certificate?
Yes. For jewelry 18K and above, a gold percentage certificate is included to confirm authenticity and purity.
4. Are your items handmade?
Many pieces are handcrafted by skilled artisans, especially our Thai gold jewelry and personalized pendants. Slight variations may occur, adding natural character to each piece.
5. Do you accept returns or exchanges?
All gold jewelry at Goldnuine is final sale.
Due to the value and purity of solid gold, returns and exchanges are not accepted.
However, if we make an error—wrong item or defective product—we will replace it at no cost.
6. What should I do if I receive the wrong or faulty item?
Contact us within 7 days of delivery with your order number and clear photos.
We will review the issue and send a free replacement if the mistake is from our store.
7. Do you offer refunds?
Refunds are offered only if an item becomes unavailable or in rare approved situations.
Refunds cannot be issued for personal preferences like style, size, or appearance.
8. Can I personalize or customize my jewelry?
Yes. Many items—such as initials, zodiacs, and birthstone pendants—can be personalized.
Custom requests are welcome; contact us for details.
9. Will my gold jewelry tarnish?
Solid gold does not tarnish. Over time, natural oils may soften the shine, but a gentle clean restores its brilliance.
10. Is your gold ethically sourced?
We source from reputable suppliers and certified goldsmiths to maintain responsible practices and consistent quality.
11. How should I care for my gold jewelry?
- Store separately in a soft pouch
- Avoid chemicals and perfumes
- Clean with warm water and mild soap
With proper care, your gold jewelry retains its glow for generations.
12. Do you ship internationally?
Yes. We ship worldwide. Delivery times vary by region.
13. How can I contact Goldnuine?
We’re here to help.
📧 Email: su*****@*******ne.com
🌐 Contact Form: www.goldnuine.com/contact